ORDERING

Can I order by phone?
Yes. We would love to hear from you in person and you can be assured that the person you will speak to is patient, knowledgeable and fully prepared to answer any questions you might have. Call us on
(+44)0845 004 0324

 

CUSTOMISATION

Can I customise an item?
Yes! This is what we love to do most - make unique and beautiful styles that fit perfectly. Tell us what you'd love to wear and let our team get to work.

 

COLOURS

How accurate are the colours in your photography?

On every computer and phone screen, browsers will translate colours a little differently. Tartans and tweeds threads are somewhat like a tapestry and respond differently in changing natural and artificial light and so, if you are at all unsure we recommend that you make use of our Swatch Service. Use the VIP Customer Service contact form or our CHAT function to tell us which tartan and tweeds like to see, and we will be delighted to send a free samples to you right away.

 

STOCK

The item I want is out of stock. How will I know when it is available again?

Please do make use of the 'Back in Stock' function on an item you long to see in your size. This way, you'll be the very first to know the very second that it is re-stocked.

 

TARTAN & TWEED BY THE METRE

Can I order cloth by the meter?

Yes. The minimum purchase is just one meter. Simply email our VIP Customer Service for updated availability.

 

SHIPPING 

Please click here for everything you might want to learn about how we make sure your items safely delivered and returned.

 

GIFT WRAP

Can you gift-wrap my order?

Yes, of course! Our VIP Customer Care Team love to make your purchase even more special. We can hand write a card or a simple note on your behalf, wrap your purchase and send it directly to the recipient. Let us know what you would like at the time of placing your order.

 

SIZING

What size am I in your beautiful clothing?

We realise that sizing is tricky when purchasing online, so we work hard to make this part of your purchase the simplest. If you have questions about the fit of a particular style, please do call, email or use the VIP Customer Service contact form or use the CHAT button on the bottom right of your screen. Our VIP Customer Service department are highly trained and extremely knowledgeable about our fit and have successfully fit thousands of customers before they are able to take your call.  There are also size charts available here with conversions for our European, American, Australian and Asian customers. Click HERE to learn more about our sizing.

 

PAYMENT & CURRENCY

Can I shop in other currencies rather than GBP?

You can select to display different currencies on our website: On the top right of the page, simply click where it says GBP and you will see a range of options to shop in USD, EUR, AUD and NZD. Select your preferred currency from the list of options. Although the currency displayed reflects your selection, you will checkout in GBP. However, our website uses a live currency conversion so you can be sure you are always getting the most up-to-date exchange rates.

 

DISCOUNTS

Can I use a discount code on a sale item?

Our customers already know that we run the best sales featuring fantastic discounts! Therefore additional discount codes cannot be applied to already reduced items. Codes are only applicable to full-price items.

Please note: During our BLACK FRIDAY Sale period, all discount codes are invalid. Sale prices cannot be retroactively applied to goods purchased before the Sale nor after the Sale has ended.

 

WAYS TO PAY

Can I pay using Paypal and Applepay?

Yes. We also accept all major credit and debit cards.

 

GIFT VOUCHERS

How do I use my Gift Voucher or Discount Code to pay for an order?

Proceed through the purchase of your order. When you arrive at the “Check-Out” page, notice a box on the right hand side of the screen. Here you can input a Gift Voucher or Discount code. Click ‘Apply’ and (if valid) it will automatically be deducted from your order amount. Do not forget, discount codes only apply to full-price items.

 

ALTERNATIVES TO BUY NOW

Can I pay by instalments?
Yes. Click HERE to see how.

 

EXCHANGES & RETURNS

Can I exchange a product for one of a different price?

Yes of course. Speak to our VIP Customer Service department who will make the exchange a simple one. Or for more on exchanging or returning your item Click HERE.