T&C | Shopping at Great Scot

No Quibble Guarantee

We're so confident about the quality of our products, we offer a full No Quibble Guarantee.

If for any reason you're not 100% satisfied with your purchase, you can exchange it for something else or get a full refund if you return it in accordance with our terms and conditions outlined below.

Simply return any unused items to us, with tags attached and a valid receipt or invoice, within 30 days of receiving the order (See Exchanges and Returns below).

You can use our Self-Serve Returns portal to set this up if you like? Or, simply email us answers@greatscotscotland.com and let us know your plans. For returns after this period has elapsed, please see below for more info.

***The only exceptions to this are gift vouchers, altered and special-order/custom items; these are non-refundable***

Special Order and Custom items (a purchase arranged directly with us that is outwith our normal ready-to-wear stock):

These are strictly non-refundable, non-exchangeable and not able to be modified due to the fact they have been specially manufactured for you. Any and all modifications including size and style changes are your responsibility.

Please note that after selecting your custom size at the checkout, our seamstresses will be in touch to request your measurements. Failure to provide details upon request will result in your custom garment being tailored to the specifications outlined on our standard size chart. Therefore, if you choose to check out with a UK size 18 and you do not respond within 7 days after our request for further details, your garment will be produced to the size chart's UK size 18 specifications.

If you have a note about your cloth choice, please be aware that different browsers and screens may render colours differently. If you have chosen to proceed with your custom garment and you have opted to not request a swatch, and later decide upon receipt of your garment that it is not what you expected, this in no way constitutes grounds for return, exchange or modification of the garment. We urge you to request a swatch of the cloth and to satisfy yourself that you are delighted with your choice.

 

Sales

If you ask for a refund on a sale item, your refund will be the price you paid for it. This will be the case even if the sale has ended and it's returned to its original price.

 

Discount Codes

Unless specifically stated otherwise, discount codes cannot be applied to already reduced items. Transactions where this is attempted will be voided. 

 

Promotions

From time to time various promotions and/or discounts are made available to our valuable customers. These promotional codes, offers and discounts are individual and are not able to be combined on any one transaction. Unless stated otherwise, codes are valid for a single transaction only. Discount codes only apply to full-price items. 

 

Exchanges & Returns

If you need to exchange an item for a similar item, send us an email at answers@greatscotscotland.com and also send your item back to us. Please see below for address details. We offer complementary shipping for your first exchange only.

If you want to return an item, you can use our Self-Serve Returns portal to set this up if you like? This alerts us to your return request and allows us to validate it. Or, if you don't want to use the portal, simply email us at answers@greatscotscotland.com and let us know your return plans.

To return your product, please mail it to: Great Scot, Isla Bank Mills, Station Road, Keith, Moray, AB55 5DD, SCOTLAND, UK.
Please pay for your own shipping costs for returning your item.

For exchanges, or to assure your refund for returned orders, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage in case you need to contact us about your return.

 

 Warranties

We warrant that the items we sell are of a satisfactory quality. If you wish to make a claim under this warranty, you must provide written notice to Great Scot within 30 days of the discovery of the defect and give us a reasonable opportunity to inspect the item. The responsibility for allowing us to inspect the item is yours. Unsolicited third party opinion is not, and shall not be considered sufficient evidence of a perceived defect. Our liability under the warranty shall be limited to repairing or replacing the item in question or refunding the price of such item(s). Warranty claims can only be made within 6 months from the date of completion, or despatch of the item. We can give no assurance or warranty that cloth used in manufacturing the items will be identical in colour, shade or texture with any sample you select.  

 

Communication with Great Scot Staff 

Our team is not only trained in patience and impeccable politeness, but many also possess expertise in areas like tailoring, weaving, tartan provenance, Scottish history, and pattern making. We warmly invite you to reach out to us via phone or email for any inquiries or discussions. We kindly request that during our interactions, respect and good manners are mutually maintained.

• Respectful Communication. Our company is committed to maintaining a professional and respectful environment. We expect all interactions with our staff, whether through phone, email, or any other communication channels, to be conducted in a respectful and courteous manner. 
• Inappropriate Behavior: Any form of rude, inappropriate, or antagonistic communication towards our staff will not be tolerated. This includes, but is not limited to, abusive language, harassment, threats, derogatory remarks or unnecessary unpleasantness..
• Consequence of Inappropriate Communication: In the event a customer communicates with our staff in a manner deemed by us to be rude, inappropriate, or antagonistic, we reserve the right to take appropriate action. This may include canceling any current orders placed by the customer, and/or limiting or blocking the customer's ability to communicate with our staff or use our services in the future.
• Order Cancellation Rights: Our company reserves the right to cancel any order at any time for any reason. This right is exercised at our sole discretion and may be used in instances where we deem it necessary for the well-being of our staff or the smooth operation of our services.
• Notification of Cancellation: In the case of order cancellation under these terms, the customer will be notified promptly, and any payments made for the order will be refunded in accordance with our standard refund policy.
• Agreement to Terms: By placing an order with our company, you agree to these terms and conditions.
• Protection of Company Reputation: We value our reputation and the trust our customers place in our brand. As such, we do not tolerate any mischaracterisation or infamatory statements about our company, our products, or our services. This includes communication directly with our staff as well as public statements such as posts on review or social media platforms.
• Definition of Derogatory Statements: For the purpose of these terms, derogatory statements include, but are not limited to, unfounded accusations, slander, libel, and any other form of false or misleading representation of our brand and operations.
• Consequences of Derogatory Statements: If a customer is found to be making derogatory statements as defined above, we reserve the right to take appropriate actions. This may include cancelling any current or future orders, limiting or prohibiting communication with our staff, and taking legal action if necessary to protect our reputation.
• Reporting Concerns: We encourage open and honest feedback and request that any concerns or complaints about our services or products be communicated directly to us through official channels. This allows us to address and resolve issues in a constructive manner.

 

By agreeing to these terms and conditions, you acknowledge and accept that we take the protection of our reputation seriously and will act accordingly to prevent and address any attempts to damage it.

Fair Use

We know the vast majority of you are wonderful and loyal Great Scot customers but sadly, there are a few people who are spoiling the fun. For example, some people are ordering and returning large amounts of clothing - more than even the most loyal Great Scotter would order and some are wearing their Great Scot styles out and about, then returning them later for a refund.

By cutting down on wasteful and unnecessary returns and to avoid the exploitation of our generous returns policy, we can maintain our great quality and service, do our bit to help the environment and of course find ways to make your Great Scot experience even better!

However, a customer can no longer buy and then wear clothes socially and then send them back and expect to get a refund.

 

Suspended Accounts

We reserve our right to suspend an account if we suspect the return shows any signs of being worn and /or the tags removed/replaced before the item was returned or if the account has returned too many items 

If your account is suspended and you don't think it should have been, you can email or chat to our Customer Care Team

 

Refunds

Please note: to receive a refund on your order, the product(s) must be returned to us in its original condition. Once your return is received and acceptable to us, we will send you an email to notify you that we have received your returned item. Your refund will be processed*, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days (this may be longer depending on your card provider). 

*Your refund will reflect the amount you paid at the time of checkout. 

You’ll get a full refund if you return your item within 30 days of you receiving the original order.

If you return your item between 31 and 45 days you'll get a gift voucher as your refund.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Please note: If you make a purchase using the Paypal option, then depending on the method of payment used it may take up to 30 days to receive your refund. This is to do with the way Paypal works, and Great Scot can have no bearing on their Terms & Conditions. Please ensure you are familiar with Paypal's policies before making your purchase.

Shipping costs are non-refundable, therefore when you receive your refund, the cost of shipping will be deducted from the total.

Note: Refunds cannot be applied to Custom/Made-to-Order Tailored garments (jackets, skirts, waistcoats and kilts) once they have been made or in process. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund, please contact us at
answers@greatscotscotland.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Great Scot Lay-Buy Plan

What you need to know about the Plan:

1. Great Scot reserves the right to suspend the Lay-Buy payment option during Flash Sales & Promotions.
2. Record of Payment  When you purchase through the plan, PayPal will email you a breakdown of the details and agreement. We can also tell you about your payment plan details, the amount(s) paid to-date and the outstanding amounts of all future pending payments as per your agreed Lay-Buy Plan. Simply get in touch with us via answers@greatscotscotland.com or by using the green live 'Chat' button on our website.
3. Storage and Identification of Lay-Buy Products
   Product’s which you put on the Lay-Buy Plan cannot be purchased by anyone else. They will be set aside and stored separately with your name and details on them.
4. Early Settlement or Payment Plan Extension. If you want to consolidate future payments in to a single payment to settle your plan early, we can easily help you to do that. We can also modify your plan if you would like to increase the number of months over which you pay down your plan (up to a maximum of 6 months). To settle early, or to extend your plan simply let us know your requirements via emailing us at  answers@greatscotscotland.com or by using the green live 'Chat' button on our website.
5. Delivery
   Great Scot will only dispatch your order immediately after receiving the final instalment payment for your Lay-Buy Plan.
6. If you do not meet the terms of your Lay-Buy or you wish to cancel your plan early for a refund.
   Great Scot will
   • Allow you 14 days to catch up on your payment plan.
   • Cancel your Lay-Buy and refund to you any monies paid less 20% of your order value.
   • Any remaining monies will be refunded within 14 days.

 Privacy Policy

Please click this link to view our Privacy Policy