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Returns, Refunds, Promotions & Competitions

No Quibble Guarantee

We're so confident about the quality of our products, we offer a full No Quibble Guarantee.

If for any reason you're not 100% satisfied with your purchase, you can exchange it for something else or get a full refund if you return it in accordance with our terms and conditions outlined below.

Simply return any unused items to us, with tags attached and a valid receipt or invoice, within 28 -45 days (See Exchanges and Returns below).
The only exceptions to this are gift vouchers, altered and custom items. 

Special Order items ( a purchase arranged directly with us that is outwith our normal stock) are strictly non-refundable, due to the fact they have been specially manufactured for you specifically.

 

Sales

If you ask for a refund on a sale item, your refund will be the price you paid for it. This will be the case even if the sale has ended and it's returned to its original price.

Discount Codes

Unless specifically stated otherwise, discount codes cannot be applied to already reduced items. Transactions where this is attempted will be voided. 

Promotions

From time to time various promotions and/or discounts are made available to our valuable customers. These promotional codes, offers and discounts are individual and are not able to be combined on any one transaction. Unless stated otherwise, codes are valid for a single transaction only. Discount codes only apply to full-price items. 

Exchanges & Returns

If you need to exchange an item for a similar item, send us an email at answers@greatscotscotland.com and also send your item to: Great Scot. Please see below for address details. We offer complementary shipping for your first exchange only.

To return your product, please mail it to: Great Scot, Isla Bank Mills, Station Road, Keith, Moray, AB55 5DD, SCOTLAND, UK.
Please pay for your own shipping costs for returning your item.

To assure your refund, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Fair Use

We know the vast majority of you are wonderful and loyal Great Scot customers but sadly, there are a few people who are spoiling the fun. For example, some people are ordering and returning large amounts of clothing - more than even the most loyal Great Scotter would order and some are wearing their Great Scot styles out and about, then returning them later for a refund.

By cutting down on wasteful and unnecessary returns and to avoid the exploitation of our generous returns policy, we can maintain our great quality and service, do our bit to help the environment and of course find ways to make your Great Scot experience even better!

So please don't worry, you can still buy more than one size or colour, and yes, you can make returns if you don't like something or it doesn't look or fit right.

However, a customer can no longer buy and then wear clothes socially and then send them back and expect to get a refund.

Suspended Accounts

We reserve our right to suspend an account if we suspect the return shows any signs of being worn and/or the tags removed/replaced before the item was returned or if the account has returned too many items.

If your account is suspended and you don't think it should have been, you can email or chat to our Customer Care Team.

Refunds

Once your return is received and acceptable to us, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days. If you receive a refund, the cost of shipping in most cases will be deducted from your refund.

You’ll get a full refund if you return your item within 28 days

If you return your item between 29 and 45 days you'll get a gift voucher as your refund.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Please note: If you make a purchase using the Paypal option, then depending on the method of payment used it may take up to 30 days to receive your refund. This is to do with the way Paypal works, and Great Scot can have no bearing on their Terms & Conditions. Please ensure you are familiar with Paypal's policies before making your purchase.

Shipping costs are non-refundable, therefore when you receive your refund, the cost of shipping will be deducted from the total.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund, please contact us at
answers@greatscotscotland.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Great Scot Lay-Buy Plan

What you need to know about the Plan:

  1. Great Scot reserves the right to suspend the Lay-Buy payment option during Flash Sales & Promotions.
  2. Record of Payment  When you purchase through the plan, PayPal will email you a breakdown of the details and agreement. We can also tell you about your payment plan details, the amount(s) paid to-date and the outstanding amounts of all future pending payments as per your agreed Lay-Buy Plan. Simply get in touch with us via answers@greatscotscotland.com or by using the green live 'Chat' button on our website.
  3. Storage and Identification of Lay-Buy Products
    Product’s which you put on the Lay-Buy Plan cannot be purchased by anyone else. They will be set aside and stored separately with your name and details on them.
  4. Early Settlement or Payment Plan Extension. If you want to consolidate future payments in to a single payment to settle your plan early, we can easily help you to do that. We can also modify your plan if you would like to increase the number of months over which you pay down your plan (up to a maximum of 6 months). To settle early, or to extend your plan simply let us know your requirements via emailing us at  answers@greatscotscotland.com or by using the green live 'Chat' button on our website.
  5. Delivery
    Great Scot will only dispatch your order immediately after receiving the final instalment payment for your Lay-Buy Plan.
  6. If you do not meet the terms of your Lay-Buy or you wish to cancel your plan early for a refund.
    Great Scot will
      • Allow you 14 days to catch up on your payment plan.
      • Cancel your Lay-Buy and refund to you any monies paid less 20% of your order value.
      • Any remaining monies will be refunded within 14 days.

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