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Returns, Refunds, Promotions & Competitions

No Quibble Guarantee

We're so confident about the quality of our products, we offer a full No Quibble Guarantee. If for any reason you're not 100% satisfied with your purchase, you can exchange it for something else or get a full refund. Simply return any unused items to us, with tags attached and a valid receipt or invoice, within 60 days (See Exchanges and Returns below).
The only exceptions to this are gift vouchers, sale items and altered and custom items. Sale items and altered and custom items, may only be returned if faulty.

Special Order items (- a purchase arranged directly with us that is outwith our normal stock) are strictly non-refundable, due to the fact they have been specially manufactured for you specifically.

Black Friday Sale

All discount codes are disabled for the duration of our Black Friday Sale event. But don't worry, the sale discounts are so deep that you won't feel you are missing out! The price reductions that we offer during our Black Friday Sale are strictly limited to the duration of the sale, and cannot be applied after the sale has finished. 

 

Sale Items & Discount Codes
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Unless specifically stated otherwise, discount codes cannot be applied to already reduced items. Transactions where this is attempted are voided automatically. 

Promotions
From time to time various promotions and/or discounts are made available to our valuable customers. These promotional codes, offers and discounts are individual and are not able to be combined on any one transaction. Unless stated otherwise, codes are valid for a single transaction only. 

Exchanges & Returns

If you need to exchange an item for a similar item, send us an email at answers@greatscotscotland.com and also send your item to: Great Scot. Please see below for address details. We offer complementary shipping for your first exchange only.

To return your product, please mail it to: Great Scot, 149 High Street, Elgin, Moray, IV30 1DS, SCOTLAND, UK.
Please pay for your own shipping costs for returning your item.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days. If you receive a refund, the cost of shipping in most cases will be deducted from your refund.

Please note: If you make a purchase using the Paypal option, then depending on the method of payment used it may take up to 30 days to receive your refund. This is to do with the way Paypal works, and Great Scot can have no bearing on their Terms & Conditions. Please ensure you are familiar with Paypal's policies before making your purchase.

Shipping costs are non-refundable, therefore when you receive your refund, the cost of shipping will be deducted from the total.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund, please contact us at
answers@greatscotscotland.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Privacy Policy

Please click this link to view our Privacy Policy

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