Customer Interaction Guidelines : Understanding our Terms & Conditions

 

Terms and Conditions: Communication with Staff 

1. Respectful Communication. Our company is committed to maintaining a professional and respectful environment. We expect all interactions with our staff, whether through phone, email, or any other communication channels, to be conducted in a respectful and courteous manner. 
2. Inappropriate Behavior: Any form of rude, inappropriate, or antagonistic communication towards our staff will not be tolerated. This includes, but is not limited to, abusive language, harassment, threats, derogatory remarks or unnecessary unpleasantness.
3. Consequence of Inappropriate Communication: In the event a customer communicates with our staff in a manner deemed by us to be rude, inappropriate, or antagonistic, we reserve the right to take appropriate action. This may include canceling any current orders placed by the customer, and/or limiting or blocking the customer's ability to communicate with our staff or use our services in the future.
4. Order Cancellation Rights: Our company reserves the right to cancel any order at any time for any reason. This right is exercised at our sole discretion and may be used in instances where we deem it necessary for the well-being of our staff or the smooth operation of our services.
5. Notification of Cancellation: In the case of order cancellation under these terms, the customer will be notified promptly, and any payments made for the order will be refunded in accordance with our standard refund policy.
6. Agreement to Terms: By placing an order with our company, you agree to these terms and conditions.
7. Protection of Company Reputation: We value our reputation and the trust our customers place in our brand. As such, we do not tolerate any mischaracterisation or inflammatory statements about our company, our products, or our services. This includes communication directly with our staff as well as public statements such as posts on review or social media platforms.
8. Definition of Derogatory Statements: For the purpose of these terms, derogatory statements include, but are not limited to, unfounded accusations, slander, libel, and any other form of false or misleading representation of our brand and operations.
9. Consequences of Derogatory Statements: If a customer is found to be making derogatory statements as defined above, we reserve the right to take appropriate actions. This may include cancelling any current or future orders, limiting or prohibiting communication with our staff, and taking legal action if necessary to protect our reputation.
10. Reporting Concerns: We encourage open and honest feedback and request that any concerns or complaints about our services or products be communicated directly to us through official channels. This allows us to address and resolve issues in a constructive manner.

By agreeing to these terms and conditions, you acknowledge and accept that we take the protection of our reputation seriously and will act accordingly to prevent and address any attempts to damage it.